Shipping Policy
Last updated: July 13, 2026
Processing Time
All orders are processed within 24–48 hours (excluding weekends and holidays). You'll receive a confirmation email with your order details as soon as your purchase is placed, and a second email with tracking information once your package ships.
Shipping Rates & Delivery Times
| Destination | Estimated delivery | Cost |
|---|---|---|
| United States | 7–15 business days | Free over $50 · $5.95 flat rate under $50 |
| Canada | 10–20 business days | Free over $50 · $19.00 flat rate under $50 |
Delivery estimates begin from the ship date, not the order date, and are estimates rather than guarantees. Actual delivery times may vary depending on your location, customs processing, and carrier conditions. During peak seasons (holidays, sales events), delivery may take slightly longer.
Order Tracking
Every order includes a tracking number sent to your email once your package ships. Please allow 2–3 days after receiving the tracking email for the carrier's system to update with scan information. If your tracking hasn't updated after 5 business days, contact us at support@glowease.store and we'll investigate.
Customs & Duties
For Canadian orders, your package may be subject to customs duties or import taxes upon arrival. These charges are determined by the Canada Border Services Agency (CBSA) and are the responsibility of the recipient. We unfortunately cannot predict or control these charges.
Incorrect Addresses
Please double-check your shipping address at checkout; we're unable to modify addresses once a package has shipped. If you notice an error, email us immediately at support@glowease.store; if the order hasn't shipped yet, we'll correct it. Packages returned to us due to an incorrect or incomplete address can be reshipped at the customer's expense or refunded minus original shipping costs.
Lost, Stolen, or Undelivered Packages
- Lost in transit: If your order hasn't arrived within the estimated delivery window, contact us at support@glowease.store. We'll work with the carrier to locate your package. If a package is confirmed lost, we'll send a replacement or issue a full refund at no additional cost
- Marked delivered but not received: First check with neighbors, your building's package area, and household members, and allow 48 hours (carriers sometimes scan early). If it still hasn't turned up, contact us and we'll work with you on a resolution
- Damaged in transit: Send us a photo within 7 days of delivery and we'll replace it free of charge. See our Refund Policy for details
Shipping Destinations
We currently ship to the United States and Canada only. Join the glow list to hear when we expand to new regions.
Contact
Questions about your shipment?
GlowEase
Montréal, Quebec, Canada
support@glowease.store
Response time: 1–2 business days
