Return & Refund Policy

Last updated: July 21, 2026

General

We put real care into every GlowEase product. If you change your mind, eligible unopened and sealed products may be returned within 30 days of delivery. Separate remedies apply where a product arrives damaged, is incorrect, defective, or causes an adverse reaction (see below). We can't process returns requested more than 30 days after delivery.

To start a return, email support@glowease.store with your order number. We'll send a return authorization along with a prepaid return label or QR code. Returns can only be processed when sent back using the label or QR code we provide, so we can identify your parcel and issue your refund. You can return a full order or part of one; for partial returns, we refund the items sent back.

This policy applies only to purchases made on glowease.store. Items bought through third-party sellers or resellers aren't covered.

Eligibility

To be eligible for a change-of-mind return, items must be unopened, still sealed, and in their original packaging. For hygiene and safety reasons, opened or used products can't be returned for a change of mind. This does not affect your rights where a product arrives damaged, is defective, or causes an adverse reaction — those situations are covered separately below. We may reject change-of-mind returns that don't meet these conditions.

Return Shipping & Fee

Unless your order arrived damaged, defective, or incorrect, you're responsible for the cost of returning it. A flat return fee of $14.95 applies once per return authorization (not per item) and is charged in the currency of your order — orders currently process in US dollars. The fee is deducted from your refund; it will never exceed the refundable value of your returned products, and you'll never owe an additional balance. This fee covers the prepaid return label and return processing. No return fee applies to damaged, defective, incorrect, or adverse-reaction cases.

Refunds

Once your returned item reaches us and passes inspection, we'll approve the return and issue your refund to the original payment method. Please allow up to 14 business days from the date we receive your return for it to be processed; your bank or card provider may take an additional 3–7 business days to post the credit.

Prepaid return labels are valid for 14 days from the date they're issued. Keep your carrier drop-off or pickup receipt until your refund is processed. If tracking confirms that a return sent using our label was accepted by the carrier but is later lost or significantly delayed, contact us and we'll investigate with the carrier — we may be unable to assist where there's no carrier acceptance scan or proof of drop-off. If more than 14 business days have passed since we received your return and you haven't seen your refund, contact us at support@glowease.store and we'll investigate with our payment processor.

Damaged or Incorrect on Arrival

If your order arrives damaged in transit, or you received the wrong item, email support@glowease.store within 7 days of delivery with your order number and clear photos of the product and the original packaging showing the condition it arrived in. Because this covers issues visible on arrival, please check your order when it lands. In these cases there's no return fee: we cover return shipping and send a replacement or issue a full refund, including shipping, at no cost to you, and we may not require the item to be sent back.

Defective or Faulty Products

If a product turns out to be defective or doesn't perform as it should — something you may only discover after you begin using it — contact us at support@glowease.store with your order number and a description (photos help) as soon as you reasonably can after noticing the issue. Faulty products are covered under the legal warranty of quality described in Your Legal Rights below and are not limited by the 7-day arrival window above. We'll arrange a replacement or refund as appropriate, at no return-fee cost to you.

Adverse Reactions

Skincare affects everyone differently. If you experience irritation or an allergic reaction, stop using the product right away. If the reaction is severe — for example difficulty breathing, swelling, or a persistent or spreading rash — seek medical attention promptly. Then contact us at support@glowease.store within 14 days with your order number and a short description (a photo helps if you're comfortable sharing one). We'll review the circumstances and may provide a refund without requiring the product to be returned. A replacement will only be offered where requested and appropriate. This voluntary process does not limit any rights you may have where a product is defective, unsafe, contaminated, incorrectly labelled, or not as described. Please keep the product, its packaging, and the batch or lot number unless disposing of it is necessary for safety. We recommend patch-testing any new product on a small area of skin first. This is not a substitute for professional medical advice.

Lost Packages

If your tracking shows no movement or your package appears lost in transit, contact us as soon as possible and see our Shipping Policy. We'll investigate the shipment with the carrier and offer a replacement or refund as appropriate. Carrier investigations do not limit any cancellation or refund rights you may have under applicable consumer protection law.

Undelivered or Returned Shipments

If a package comes back to us because of an incomplete or incorrect address, we're not obligated to reship it. We can refund the returned products, less any shipping amount originally paid by the customer, provided the product is returned to us unopened and in good condition — or reship your order once a new shipping fee is paid.

Refused Packages

Refunds for refused packages are normally processed only after the parcel is returned to us and identified. Any carrier-imposed return fee may be deducted. If tracking confirms that a refused parcel was sent back but it can't be located, we'll investigate with the carrier. To avoid delays and additional fees, please accept delivery and use our authorized return process instead.

Replacements & Exchanges

If your order arrived damaged or defective, we can replace it with the same item — just send us photos and your order details. If you'd like to exchange for a different product, contact our team and we'll walk you through the options, subject to availability and our standard eligibility conditions.

Bundles (The Complete Ritual)

If you return an individual product that was part of a bundle, your refund for that item is the price actually charged for it on your order — the discounted line-item price shown at checkout after the bundle saving was applied — less the return fee. If you return the full bundle, the full bundle price is refunded, less the return fee. Bundle items are subject to the same eligibility conditions as individual products.

Duplicate Orders

If you accidentally place a duplicate order, contact us immediately. We'll attempt to cancel it before fulfillment, but cancellation can't be guaranteed once processing or shipment has begun. Duplicate orders that have already shipped are subject to the standard return conditions and applicable fees.

Your Legal Rights

Nothing in this policy limits your rights under applicable consumer protection law, including any legal warranty of quality that applies to your purchase. Where a product is defective or not as described, you're entitled to a remedy at no cost to you, regardless of the eligibility conditions above, and no return fee applies.

Contact

Questions about a return or refund? Email us at support@glowease.store and we'll be glad to help.
GlowEase — Montréal, Canada
Typical response time: 1–2 business days